Transparent communication is important for businesses now more than ever. Things are changing very quickly, so people need to understand what’s changing, why it’s changing and how it will affect them. With so much uncertainty, we may not have all of the answers, but if we commit to sharing what we do know with our teams we’ll build trust, connection, and relieve fear associated with the unknown.
Things To Think About
- Have a clear internal communication approach: Be clear on where people will get their information from, who will be providing what information, and if updates will follow a schedule. By providing your teams with some consistency, you’ll be able to provide routine during a time when routines have kind of gone out the window.
- Get direct and timely feedback: Ask employees what’s working, what’s not working, and how you can improve their experience. A great way to do this is a quick pulse survey that is specifically designed to get feedback on how your business has handled communication during the pandemic.
- Practice empathy: Try to put yourself in the shoes of your employees. This will drive connection and help you better understand the needs of people across the business.
- Build resiliency: By showing employees that the business can pivot quickly, this will provide an example of how the old way of doing things can be reinvented in the face of adversity.